Unique Five-Year Guarantee on Rug Wear

At Rug Candy our rugs are created to be used and enjoyed- and of course to stand the test of time. 

We are so confident in our product, we offer a five-year guarantee, providing you with a replacement rug if your rug wears out within this time frame. We are the first online rug retailer to offer this.

WHAT'S INCLUDED?

Complete wear of the body of the rug due to everyday use

WHAT'S NOT INCLUDED?

Rugs placed in commercial settings, damage caused by animals or furniture, damage caused by disaster or misuse, staining or dirtying of the fibers, pile crushing, wear to the fringe or binding

If you feel the above terms are applicable to your rug (within the 5-year timescale) please email us at rug@rugcandy.co.uk to submit your claim